small business

A Web Design Business Dedicated to Rural Communities

August 29th 2018
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Author: Melanie Thorpe

Nestled in the heart of Inverell’s CBD, you will find a web design company dedicated to its rural community. Waterfall Way Designs, a bonafide, built-from-scratch business, is owned and operated by David and Alanna Carse. Their journey into business began in April 2009 and has been steadily expanding ever since.

‘I gave him 12 months,’ Alanna laughed. They were out walking with their first baby in the pram when David asked Alanna what she thought of him starting a web design business. Having completed a Bachelor in Software Engineering at university, David was well positioned to bring quality web design into rural Australia. ‘When I got married, I wanted to go back to a place that was like where I grew up and experiences like that for my kids, so we crafted our business around our desire to do that,’ said David. Specialising in web design gave him the ability to choose where he lived and worked. They chose Inverell as their base for its central location, good schools and affordable housing. All these factors plus more led David and Alanna to Inverell, where they bought their first home. Their backyard was filled with many of their passions in life: Fruit trees, a productive vegie patch and chooks; ample play area for the kids and when the house became too small, they also planted a shipping container in the backyard to function as David’s office. Once established, David and Alanna travelled the region to meet their clients. ‘Even though we are a technology business,’ David said, ‘It’s still crucial to have that face-to-face.’

The sky is the limit for Waterfall Way Designs. A peek at their website clearly states their business model. It’s not just about building websites. ‘We now do ongoing support, where we keep the website updated, keep the technology current, manage social media, email marketing – anything to keep the our client's business respresented well online,’ David explained. This shift from traditional web design to more of a marketing agency allows them to diversify in a rural setting. David specialises in making “Business Process Software” for clients, which, in Alanna’s words, ‘Eliminates a lot of paperwork and streamlines lots of businesses.’ Building these programs gives David a sense of pride: ‘The efficiencies we can bring to the businesses with the software is a satisfying part … bringing in real facts can inform their future decisions.’ Alanna’s creative flair adds polish to each website. She takes care of the social media side of the business due to her heart to help others, staying in contact with clients and seeking new and creative ways to assist them online.

A recent move from the backyard shipping container to an office in town made business sense to be more available to clients and create a space with room to grow. Together, David and Alanna intend to help other small businesses in the community. It’s helping families just like ours,’ said Alanna, ‘If we help them do well, then we do well.’